Call Center Training

  • clock 00 Hrs 00 Min 36 Sec On Demand Videos
  • clock 2 Lessons

Course Content

Welcome
1 Lessons 00 Hrs 00 Min 36 Sec
  • Introductory Video 00 Hrs 00 Min 36 Sec
  • Interactive Course

Introduction

Effective Call Center Training creates skilled, dedicated staff members who are more passionate about their role.

Description

The Call Center Training course will help lower costs through increased efficiencies and reduced turnover. Participants will learn the skills to improve productivity and performance and contribute to a positive environment. Evaluating metrics and coaching are also utilized to ensure participants are reaching their potential, and to keep their skill-set at a high level.

Prerequisites

None

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