Customer Service

  • clock 00 Hrs 00 Min 35 Sec On Demand Videos
  • clock 1 Lessons

Course Content

Welcome
1 Lessons 00 Hrs 00 Min 35 Sec
  • Introductory Video 00 Hrs 00 Min 35 Sec

Introduction

Preparing your customer service team for success is critical for customer satisfaction.

Description

The Customer Service course looks at all types of customers and how we can serve them better and improve ourselves in the process. Participants are provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Prerequisites

None

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